Amazon Flex delivery partner safety
Learn about how to connect with live support, access emergency help, and get helpful safety tips.
Deliver with safety, confidence, and support.
Our deep commitment to safety guides our approach to everything at Amazon Flex. Here are some of the ways we prioritize safety so you can earn and deliver with confidence.
Safe deliveries in the community
Safety first
You are in the driver's seat when delivering with Amazon Flex, and your safety is our priority. If you arrive at a delivery location and do not feel safe, you can contact Driver Support through the Amazon Flex app. We don't expect you to ever make a delivery if you feel unsafe.
Safety recommendations
Everyone at U.S. Amazon delivery stations must wear safety vests and closed-heel-and-toe shoes. Safety vests are free, and you can get them at Amazon delivery stations. This policy is applicable when onsite at Amazon delivery stations. To enhance your safety, we strongly recommend wearing a safety vest and closed-heel-and-toe shoes during deliveries as well.
Customer and community accountability
If you have a safety concern, you can report it to Support through the Amazon Flex app. Reporting incidents to Support helps us research and follow up on them, to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy
At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. More information about Amazon Flex’s anti-harassment policy.
Support when you drive and deliver
Dedicated support
Our Driver Support team is there for you if you ever need help when delivering. You can quickly connect with Driver Support through the Amazon Flex app, and speak or live chat with someone from our dedicated Driver Support team.
Emergency assistance
If you have an emergency when you’re delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 911 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 911 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety advice at your fingertips
You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you’d like to review safety advice, just go to the Learning Portal from the main menu to find safety related materials. The safety section in the Learning Portal contains useful information to help keep you safe while delivering. You can choose whatever content you find most helpful.
Technology to help you stay safe
Pet alerts
You can check the Amazon Flex app for a paw print icon to see if there might be a dog at your next delivery stop. These paw print icons are added into the Amazon Flex app through the help of our customers and delivery partners who report this information. The Amazon Flex app also provides safety videos, articles, and information on pet safety support on how to stay safe when a dog is present.
Optimized maps
Amazon Flex maps helps you navigate and shows known speed limits, road closure alerts, and live traffic conditions, so you can choose which route to take. You can also choose to set your maps to dark mode to reduce eye strain and help make the screen easier to read, especially at night. Additionally, you can download offline maps to your phone, and even set your device to have the Amazon Flex app automatically download offline maps whenever you are connected to Wi-Fi. This helps you get where you’re going no matter what mobile coverage is offered in the area.
Customer chat
You can call or text customers about their delivery through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers simply see an Amazon number. The Amazon Flex app also has a Notify of Arrival feature. With just a tap, you can notify customers of your arrival, and a message is sent to the customer asking them to secure any pets and ensure the pathway is well-lit and clear of hazards.
Protection for you and your vehicle
Auto insurance
If you maintain personal auto insurance, you are protected under the Amazon Commercial Auto Insurance Policy while you’re actively driving and delivering. The Amazon Commercial Auto Insurance Policy includes auto liability coverage of $1,000,000, uninsured motorist/under-insured motorist coverage, and contingent comprehensive and collision coverage (passengers are not covered). This policy is provided at no cost, in all states besides New York. If you live in New York, you may need additional commercial insurance to meet state law. Find more information about insurance here.
Car maintenance and safety discounts
You become eligible for Amazon Flex Rewards after you make your first delivery. This program offers access to discounts on gas, tires, and auto maintenance to help keep your car in good condition and help keep you safer on the road. You also have access to discounts on safety items such as slip-resistant footwear. Find more information about the Amazon Flex Rewards program here.
Disaster relief
We support you in the event that you experience a natural or personal disaster. The Amazon Relief Fund program offers assistance and helps cover the cost of basic life necessities if you are impacted by a disaster. Find more information about the Amazon Relief Fund here.
Safe deliveries in the community
Safety first
You are in the driver's seat when delivering with Amazon Flex, and your safety is our priority. If you arrive at a delivery location and do not feel safe, you can contact Driver Support through the Amazon Flex app. We don't expect you to ever make a delivery if you feel unsafe.
Safety recommendations
Everyone at U.S. Amazon delivery stations must wear safety vests and closed-heel-and-toe shoes. Safety vests are free, and you can get them at Amazon delivery stations. This policy is applicable when onsite at Amazon delivery stations. To enhance your safety, we strongly recommend wearing a safety vest and closed-heel-and-toe shoes during deliveries as well.
Customer and community accountability
If you have a safety concern, you can report it to Support through the Amazon Flex app. Reporting incidents to Support helps us research and follow up on them, to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy
At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. More information about Amazon Flex’s anti-harassment policy.
Support when you drive and deliver
Dedicated support
Our Driver Support team is there for you if you ever need help when delivering. You can quickly connect with Driver Support through the Amazon Flex app, and speak or live chat with someone from our dedicated Driver Support team.
Emergency assistance
If you have an emergency when you’re delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 911 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 911 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety advice at your fingertips
You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you’d like to review safety advice, just go to the Learning Portal from the main menu to find safety related materials. The safety section in the Learning Portal contains useful information to help keep you safe while delivering. You can choose whatever content you find most helpful.
Technology to help you stay safe
Pet alerts
You can check the Amazon Flex app for a paw print icon to see if there might be a dog at your next delivery stop. These paw print icons are added into the Amazon Flex app through the help of our customers and delivery partners who report this information. The Amazon Flex app also provides safety videos, articles, and information on pet safety support on how to stay safe when a dog is present.
Optimized maps
Amazon Flex maps helps you navigate and shows known speed limits, road closure alerts, and live traffic conditions, so you can choose which route to take. You can also choose to set your maps to dark mode to reduce eye strain and help make the screen easier to read, especially at night. Additionally, you can download offline maps to your phone, and even set your device to have the Amazon Flex app automatically download offline maps whenever you are connected to Wi-Fi. This helps you get where you’re going no matter what mobile coverage is offered in the area.
Customer chat
You can call or text customers about their delivery through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers simply see an Amazon number. The Amazon Flex app also has a Notify of Arrival feature. With just a tap, you can notify customers of your arrival, and a message is sent to the customer asking them to secure any pets and ensure the pathway is well-lit and clear of hazards.
Protection for you and your vehicle
Auto insurance
If you maintain personal auto insurance, you are protected under the Amazon Commercial Auto Insurance Policy while you’re actively driving and delivering. The Amazon Commercial Auto Insurance Policy includes auto liability coverage of $1,000,000, uninsured motorist/under-insured motorist coverage, and contingent comprehensive and collision coverage (passengers are not covered). This policy is provided at no cost, in all states besides New York. If you live in New York, you may need additional commercial insurance to meet state law. Find more information about insurance here.
Car maintenance and safety discounts
You become eligible for Amazon Flex Rewards after you make your first delivery. This program offers access to discounts on gas, tires, and auto maintenance to help keep your car in good condition and help keep you safer on the road. You also have access to discounts on safety items such as slip-resistant footwear. Find more information about the Amazon Flex Rewards program here.
Disaster relief
We support you in the event that you experience a natural or personal disaster. The Amazon Relief Fund program offers assistance and helps cover the cost of basic life necessities if you are impacted by a disaster. Find more information about the Amazon Relief Fund here.
Your delivery journey starts here
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