Seattle’s App-Based Worker Paid Safe and Sick Time Ordinance

Under the City of Seattle’s App-Based Worker Paid Sick and Safe Time Ordinance (No. 126788), Amazon Flex delivery partners accrue 1 Paid Sick and Safe Time (PSST) day for every 30 days in which they complete deliveries with at least one pick-up or delivery stop in the city of Seattle.

Changes effective January 13, 2024

In accordance to the ordinance, the following changes go into effect on January 13, 2024:

  • The ordinance coverage expands from food delivery network company workers to app-based workers who perform services in Seattle. This means that Amazon Flex delivery partners accrue 1 PSST day for every 30 days in which they complete deliveries of any type with at least one pick-up or delivery stop in the city of Seattle.
  • Average daily compensation is calculated as the average daily earnings for days delivery partners complete deliveries of any type with at least one pick-up or delivery stop in the city of Seattle during the prior 12 months, excluding tips and PSST payments.
  • Amazon Flex delivery partners can view their PSST balance and request to use PSST in the Amazon Flex Seattle PSST Portal. Amazon Flex delivery partners may submit 1 PSST request per day. As of January 13, 2024, Amazon Flex delivery partners will no longer be able to submit requests to use PSST by contacting Amazon Flex Support.

Amazon Flex’s PSST Policy and Procedures can be found here and a Notice of Rights can be found here.

Accruing PSST

How do I accrue PSST?

You accrue 1 PSST day for every 30 days in which you complete deliveries with at least one pick-up or delivery stop in the city of Seattle.

How can I check my PSST balance?

You can view your PSST balance in the Amazon Flex Seattle PSST Portal. To open the Amazon Flex Seattle PSST Portal from the Amazon Flex app, please navigate to the Learning Portal > Making deliveries > Delivering in Seattle. You can use your Amazon Flex account credentials to sign-in. If you need assistance, please contact Amazon Flex Support at amazonflex-support@amazon.com using the same email address associated with your Amazon Flex account.

How many PSST days can I carry over to the next year?

You may carry over up to 9 PSST days to the following calendar year. PSST days in excess of the 9-day limit will not be carried over.

Can I use accrued PSST days from the previous ordinance?

PSST days accrued before May 1, 2023, under the temporary Gig Worker Paid Safe and Sick Time Ordinance (No. 126091) can continue to be used under the new ordinance. Note that eligibility and relevant policies of the App-Based Worker Paid Sick and Safe Time Ordinance (No. 126788) apply.

Using PSST

Am I eligible to use PSST?

You are eligible to use PSST if you made deliveries in the city of Seattle within 90 days of your request.

How do I submit requests to use PSST?

You can request to use PSST in the Amazon Flex Seattle PSST Portal. Please indicate the number of PSST days you are requesting to use. You may submit 1 PSST request per day. As of January 13, 2024, you will no longer be able to submit requests to use PSST by contacting Amazon Flex Support.To open the Amazon Flex Seattle PSST Portal from the Amazon Flex app, please navigate to the Learning Portal > Making deliveries > Delivering in Seattle. You can use your Amazon Flex account credentials to sign-in. If you need assistance, please contact Amazon Flex Support at amazonflex-support@amazon.com using the same email address associated with your Amazon Flex account.

Can I request to use multiple PSST days?

Accrued PSST days will become unavailable if:

  • You have not delivered with Amazon Flex for 365 consecutive days or more;
  • Your account has been deactivated and you do not meet the eligibility criteria to use PSST; and/or
  • Your PSST day balance exceeded the annual carry over limit of 9 days.

Can my PSST become unavailable for use?

Accrued PSST days will become unavailable if:

  • You have not delivered with Amazon Flex for 365 consecutive days or more;
  • Your account has been deactivated and you do not meet the eligibility criteria to use PSST; and/or
  • Your PSST day balance exceeded the annual carry over limit of 9 days. 9 days will remain available in this instance.

How can I learn why my PSST request was denied?

You can contact Amazon Flex Support in the Amazon Flex app, by navigating to Menu > Help > Contact us. Alternatively, please contact Amazon Flex Support at amazonflex-support@amazon.com using the same email address associated with your Amazon Flex account.

Can I request to use a partial day of PSST?

You cannot request a partial day of PSST. You must use PSST in 24-hour increments.

PSST Payments

How much will I be paid for each PSST day?

When you use a PSST day, you will be paid your current monthly average daily compensation rate based on the request date.

Average daily compensation is calculated as the average daily earnings for days you completed deliveries of any type with at least one pick-up or delivery stop in the city of Seattle during the prior 12 months, excluding tips and PSST payments. Average daily compensation is recalculated at the end of each calendar month.

Gig Worker Paid Sick and Safe Time Ordinance (No. 126091)

The City of Seattle’s temporary COVID-19-related Gig Worker Paid Safe and Sick Time Ordinance (No. 126091) ended on April 30, 2023. Amazon Flex’s Policy and Procedures for this ordinance can be found here and a Notice of Rights can be found here.

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